Do you have an issue with your order?

We want you to love your experience with DEZI Skin as much as possible, which is why we’re here to help. Please reach our email askinforhelp@deziskin.com and we can help you with all your order needs.

 

DEZI SKIN FREQUENTLY ASKED QUESTIONS & COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed. Generally processing times are within 5-7 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. 

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

  • Can I make changes to my order?
    • We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means NO changes can be made to your order once it is placed. 
  • Do you ship internationally?
    • We ship globally with the exception of the following countries. 

Suspension Due to Unavailability of Transportation

Brunei

Guadeloupe

Myanmar

Tajikistan

Cuba

Laos

Reunion (Bourbon)

Timor-Leste

Eritrea

Martinique

Saint Pierre and Miquelon (Miquelon)

Turkmenistan

French Guiana

Mauritius

Samoa

Yemen

French Polynesia

Mongolia

South Sudan

 

 

 

  • What is your return policy? 
  •  

        • We want you to love your experience with DEZI Skin as much as possible, which is why we’re here to help. Our policy is that we accept returns on only new unopened products within 

          10 days of receipt. Please reach out to us at askinforhelp@deziskin.com.

        • Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. 

     

  • Can I exchange a product? 
  •  

        • We do not offer direct exchanges on any of our products.

     

  • A product is missing from my shipment. Where is it? 
  •  

        • We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread. If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us ASAP. Our team must be alerted with in 3 days of delivery. 

     

  • An item was damaged in my order. What do I do? 
  •  

        • Oh no, we’re so sorry to hear this! Please send us an email at askinforhelp@deziskin.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

     

  • What duties and fees are involved when shipping to one of the international countries listed?
  •  

        • If you are shipping to or ordering from outside the United States, the customer will be responsible for paying for any and ALL local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of the package. Please allow 14-21 business days for all international shipments to arrive.

     

  • Is the serum vegan?
  •  

        • Yes! The formula is vegan

    • Is the serum oil free?
        • Yes! There are no animal, vegetable or mineral oils in the formula.

     

  • Is the serum cruelty free? 
  •  

        • Yes! Our lab affirms that it does not conduct, commission, or is a party to animal testing of any cosmetic ingredient, raw material, or formulation of finished cosmetic product. It also affirms that it does not buy any ingredient, formulation, or product from any supplier or manufacturer that conducted, commissioned, or had been party to animal testing.

     

  • Is the serum gluten free? 
  •  

        • Yes! 

     

  • Is the serum fragrance free? 
  •  

        • Yes!

     

  • What is vitamin C?
  •  

        • It’s a potent antioxidant found naturally in foods like citrus fruits. Antioxidants are substances that may protect your cells against free radicals, which may play a role in heart disease, cancer and other diseases. Free radicals are molecules produced when your body breaks down food or when you're exposed to tobacco smoke or radiation.

     

  • What does vitamin C do for skin?
  •  

        • Vitamin C works to fade dark spots, brighten complexion, and even overall skin tone. 

     

  • Are there different types of vitamin C?
  •  

        • Yes! There are many forms of vitamin C. There are also a lot of vitamin C derivatives. In Claro Que C, there are three main types of pure vitamin C: Tetrahexyldecyl Ascorbate, Ethyl Ascorbic Acid, and DP-C (Ascorbic Acid & Glutathione conjugated to gold particles). 

     

  • How do I use it?
  •  

          • Use vitamin C skincare products daily for best results, especially during the day since it helps protect skin from environmental stressors like sun and pollution. Cleanse your face in the morning, apply Claro Que C, and then apply your sunscreen. Vitamin C likes to be close to your skin, so it should be the first product applied after you cleanse. It can also be used at night, but should still be applied right after you cleanse.

          • If you have sensitive skin, it is very important to conduct a spot test. Use a small amount of the serum on your jaw line and let it sit for 10-12 hours. If you don't see any reaction, start by using the serum once a week and build from there. It is also important that you stop using all other active skincare. Retinol, AHA/BHA, probiotics and acids (lactic, glycolic and salicylic) can be overwhelming for sensitive skin when combined with our powerful vitamin C!

       

    • What can I pair it with?
    •  

          • Vitamin C can be used with most ingredients and products. In fact, it acts as an insurance policy for the rest of your skincare routine—by protecting your complexion against free radicals, it helps maintain the results your other products deliver.

       

    • Anything I shouldn’t pair it with?
    •  

          • If you experience irritation, avoid using vitamin C on days you use potent active ingredients, like retinol and alpha hydroxy acids (AHAs).

       

    • What other ingredients work well with Vitamin C?
    •  

          • Vitamin E, Niacinamide, and ferulic acid all collaborate well when paired with Vitamin C.

       

    • How old do I have to be to use Vitamin C?
    •  

          • There is no age requirement or recommendation for when you should use Vitamin C! Just remember not to overuse it on sensitive skin.

       

    • How do I store Vitamin C Products?
    •  

          • It is best to keep it in a cool dark place!

       

    • How can I tell when Vitamin C is expired?
    •  

          • Our serum should be a white or a light yellow/cream color. However, if it suddenly changes color and becomes much darker, it may have become oxidized or expired. 

       

    • Will I have any side effects from using Vitamin C?
    •  

        • Vitamin C is generally well tolerated, however on sensitive or allergy prone skin skin it can produce redness and a tingling sensation as a result. If you experience a strong reaction, stop using immediately.

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