The standard processing time for the majority of DEZI SKIN orders will be packed and ready for courier pickup within 5-7 business days, although currently, those times vary due to the issues relating to ongoing COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days hours for the provided tracking information to be updated.
Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.
Please note that during this time, we are doing our best to ensure the safety and health of all members of our distribution channels and that some delays may be encountered. Additionally, always remember that all delivery personnel have been tirelessly working on the front lines and that some delays may occur at the carrier level. We are all in this together and appreciate your patience and understanding.
SHIPPING FEES & DELIVERY ESTIMATES
Our distribution center is located in Southern California. All rates and transit times are reflective of this location.
- DOMESTIC
- $7.99 Flat fee for Shipping to the Domestic United States
- All contiguous domestic orders are shipped via FedEx
- $15.00 Flat fee for shipping to Alaska, Puerto Rico & Hawaii
- Shipped via USPS
- 3-10 business days once your order has been processed
- We do not offer expedited shipping at this time
- INTERNATIONAL
- Customer is responsible for ALL duties & taxes upon receipt of the product. DEZI SKIN does NOT pay for any international duties & taxes.
- Flat fee based on carrier and region (please see chart below)
- 14-21 business days once your order has been processed
- If you are shipping to or ordering from outside the United States, the customer will be responsible for paying for any and all local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of the package. Please allow 14-21 business days for all international shipments to arrive.
- Please see the shipping estimate chart below for flat rate estimates
|
CONTIGIOUS US |
$7.99 Flat Rate |
5-10 Business Days |
|
ALASKA, HAWAII, |
$15.00 Flat Rate |
5-10 Business Days |
|
CANADA |
$15.00 Flat Rate |
14-21 Business Days |
|
AFRICA |
$40.00 Flat Rate |
14-21 Business Days |
|
ASIA |
$25.00 Flat Rate |
14-21 Business Days |
|
CENTRAL AMERICA |
$25.00 Flat Rate |
14-21 Business Days |
|
EU & UK |
$25.00 Flat Rate |
14-21 Business Days |
|
MIDDLE EAST |
$25.00 Flat Rate |
14-21 Business Days |
|
OCEANIA |
$30.00 Flat Rate |
14-21 Business Days |
| MEXICO | $25.00 Flat Rate | 14-21 Business Days |
Please note that DEZI is not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers.
What if my order is never delivered or is stolen?
Please send an email to askinforhelp@deziskin.com and include your ORDER NUMBER in the subject line.
What if my order is delivered damaged by the carrier?
Please send an email to askinforhelp@deziskin.com and include your ORDER NUMBER in the subject line and send a PICTURE of your damaged product.